The answers to the most frequently asked questions
1. What distinguishes your mirrors from those of other manufacturers?
When selecting our mirrors, it is most important to us to use only particularly sustainable, durable, and health-friendly materials. Additionally, by placing your order, you support craftsmen in your region. The mirrors are to be made by the people who will later use them - that is, near you!
2. What happens after the order?
"After the order, we pass the request on to glassworks selected by us in your region. The mirror is made specifically for you there. Once your mirror is ready, you will receive a call and we will arrange a delivery appointment with you."
3. How long is the delivery time?
The average delivery time for the mirrors is approximately 7 days. However, the manufacturing and delivery time strongly depends on the workload of our partners on-site. We specifically collaborate only with small, owner-operated glassworks to support local businesses. For this reason, it may be that the delivery time for your new mirror is a bit longer. However, we are continuously working on expanding our network of partners to shorten the delivery times.
4. How is the mirror mounted?
Our mirrors can be leaned against the wall, but of course can also be quickly and easily mounted hanging on the wall. For small mirrors, two of our mounting devices are sufficient. For larger mirrors, several devices may need to be installed. One mounting device is required for approximately 1.6m² of mirror surface. With two devices, mirrors up to 3.2m² can be mounted on the wall. The devices need to be glued to the mirror for this purpose. We have not pre-glued the devices so that you can more easily avoid electrical cables that are located behind the wall during installation.
Are there safety instructions for the assembly?
Yes! Always be careful when drilling holes not to hit hidden electrical cables in the wall. Additionally, you should pay attention to the maximum load capacity and the condition of the wall in question when hanging things. You are always on the safe side with flat, load-bearing walls.
5. How thick are the mirrors?
Unlike conventional mirrors from the hardware store, our mirrors are slightly thicker with a depth of 6mm. This makes larger mirrors significantly more stable. Bending of the mirror and the associated unsightly distortion of the reflection is thus avoided. Additionally, our mirrors are much more stable than conventional models and do not break during transport or at your home.
6. How are the mirrors cleaned?
Our mirrors are significantly more corrosion-resistant than standard mirrors. Nevertheless, you should be careful not to use overly aggressive cleaning products (e.g., acidic, highly alkaline, or highly abrasive cleaners). There should also be no residues of the cleaning products left on the edges.
7. Are the mirrors sustainably produced?
Yes! When manufacturing our mirrors, we ensure that as little chemistry as possible is used. At least 30% recycled glass is used in the production. Additionally, our partners exclusively use water-based paints, no aromatic solvents, and generally 70% less solvent than standard mirrors.
8. Are there any other types of mirrors planned?
Yes! We want to gradually expand our product portfolio. For now, however, we would like to focus only on the most common mirror models. If you have any suggestions or something very specific in mind, feel free to contact us anytime!
9. Where do you deliver?
"We are currently expanding our network of partner glassworks to reduce transport routes, lower costs, and produce our products more sustainably. Initially, the Look at You mirrors will only be delivered to large urban areas in Germany. However, over time we want to grow further and offer our mirrors throughout Germany and also in Austria and Switzerland."
10. Can every partner become a Look at You?
No. Basically, we do not want to exclude anyone from becoming our partner. However, we place great importance on the quality and sustainability of our products. For this reason, the products of our partners are generally checked in advance.
11. Will it be published to whom the donations from Look at You go?
Yes! We will regularly introduce our partner organizations and also publish which organizations have received donations. We want to be as transparent as possible in this regard. Follow us for all information about our mirrors easily on our social media channels.
12. Are there maximum sizes for my mirrors?
Yes! The size of our mirrors is limited by the transporters of our partners on-site. Generally, our mirrors can be a maximum of 3.5m*2.7m in size. However, in some cases, our partners may also have smaller transporters, and the maximum size decreases.
13. Does the purchase contract come into effect directly upon sending the order form?
No. After the order, we will contact our partners on-site with you. Only after we have clarified whether our partners can manufacture your mirror exactly according to your specifications, will we confirm your order.
14. What happens if my mirror arrives damaged?
"We provide a healing arrival guarantee for our mirrors. If you notice any scratches or other defects on your mirror, please call us immediately or send us an email. We will arrange for the pickup of your mirror, and the purchase contract will either be reversed and you will receive your money back, or you will receive a new mirror."
15. Can I return my mirror?
No. If your mirror has a defect, we will of course exchange it for a new mirror. However, we cannot exchange mirrors if you simply do not like them, because the mirrors are made to your specifications and we do not sell standard-sized mirrors.
16. How heavy is the mirror?
That depends entirely on the size of your mirror. 1m² our mirror weighs 10kg.
