Order Process and FAQ

Do you have questions? We have the answers. Here you will find a description of the ordering process. Further down are the most common questions we receive from our customers.

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Before ordering: Measure

Even if it doesn't seem that way in some photos: The mirrors are huge. So please make sure that there is enough space in your room. Even more importantly: Make sure that there is enough space in the stairwell, in the elevator, and in the hallway.

The longest side of the mirror should ideally be as long as the shortest one in your staircase.

The delivery

Normally, it takes about 21 days for your mirror to arrive. The time may vary sometimes, but we will keep you updated. Please note that our mirrors are delivered to the curb. On the day of delivery, you should ensure that someone helps you transport the mirror into your home.

mirrors in everyday life

The mirrors are generally robust. However, there are a few things to keep in mind. Please always place your mirror on soft surfaces. This includes materials like wood or carpet. Mirrors should preferably not be placed on stone floors.
If you have small children, it is of course important to ensure that your mirror is securely attached to the wall.

Right of withdrawal

Of course, it may be that something is wrong with your mirror. Please check your mirror directly when you receive it. By signing for the delivery, you accept that the mirror has indeed arrived intact. In particular, check the corners of your mirror. These are the most sensitive parts of your mirror. If something is not right with your mirror, we will of course take it back and exchange it immediately.
If you are dissatisfied for any other reason, you can find a detailed document about our right of withdrawal here.

The most frequently asked questions

Where do you deliver?

Currently, we can deliver our mirrors throughout Germany with the help of our network. Over time, however, we want to continue to grow and be able to offer our mirrors in Austria and Switzerland, and hopefully one day throughout Europe.

Are other types of mirrors in planning?

Yes! We want to expand our product portfolio step by step. However, for now, we would like to focus only on the most common mirror models. If you have any suggestions or something very specific in mind, feel free to write to us anytime!

How heavy are the mirrors?

It all depends on the size of your mirror. 1m² of our mirrors weighs 10kg. All our mirrors have a wall thickness of 4mm.

What happens if my mirror arrives broken?

We provide a healing arrival guarantee for our mirrors. If you notice any scratches or other defects on your mirror, please inform our on-site supplier immediately. It is important that you check the mirror directly upon delivery with the driver. We cannot consider defects identified later. If you notice a defect, we will take your mirror back immediately, and you will receive a new mirror delivered a week later.

Can I change my order?

Yes! As soon as we receive your order, we will forward it to our glaziers. If you change your mind, you can call us and we will cancel your order. Then you can place the correct order.

Do you deliver the mirror to my desired room?

No. Our mirrors are only delivered to the curb. Please make sure that you do not have to carry the mirror into the apartment alone on the day of delivery.

What happens after the order?

After the order, we pass the request on to our partners. The mirror is specially made for you there. Once your mirror is ready, you will receive an email informing you of the delivery date.

When will my mirror arrive?

Your mirror will be produced in about 21 days and then delivered directly to you. We will then confirm the date bindingly via email.

Are the mirrors packed?

No. Our mirrors are deliberately delivered without packaging. This not only saves large amounts of packaging waste. You can also see directly upon delivery whether your mirror has the right quality, so you can return it immediately if necessary.

Do you have any further questions?

Feel free to email us anytime at info@look-at-you.com.

Alternatively, you can reach us at +49 (0)30 28628451

FAQ

The answers to the most frequently asked questions

1. What distinguishes your mirrors from those of other manufacturers?

When selecting our mirrors, it is most important to us to use only particularly sustainable, durable, and health-friendly materials. Additionally, by placing your order, you support craftsmen in your region. The mirrors are to be made by the people who will later use them - that is, near you!

2. What happens after the order?

"After the order, we pass the request on to glassworks selected by us in your region. The mirror is made specifically for you there. Once your mirror is ready, you will receive a call and we will arrange a delivery appointment with you."

3. How long is the delivery time?

The average delivery time for the mirrors is approximately 7 days. However, the manufacturing and delivery time strongly depends on the workload of our partners on-site. We specifically collaborate only with small, owner-operated glassworks to support local businesses. For this reason, it may be that the delivery time for your new mirror is a bit longer. However, we are continuously working on expanding our network of partners to shorten the delivery times.

4. How is the mirror mounted?

Our mirrors can be leaned against the wall, but of course can also be quickly and easily mounted hanging on the wall. For small mirrors, two of our mounting devices are sufficient. For larger mirrors, several devices may need to be installed. One mounting device is required for approximately 1.6m² of mirror surface. With two devices, mirrors up to 3.2m² can be mounted on the wall. The devices need to be glued to the mirror for this purpose. We have not pre-glued the devices so that you can more easily avoid electrical cables that are located behind the wall during installation.

Are there safety instructions for the assembly?

Yes! Always be careful when drilling holes not to hit hidden electrical cables in the wall. Additionally, you should pay attention to the maximum load capacity and the condition of the wall in question when hanging things. You are always on the safe side with flat, load-bearing walls.

5. How thick are the mirrors?

Unlike conventional mirrors from the hardware store, our mirrors are slightly thicker with a depth of 6mm. This makes larger mirrors significantly more stable. Bending of the mirror and the associated unsightly distortion of the reflection is thus avoided. Additionally, our mirrors are much more stable than conventional models and do not break during transport or at your home.

6. How are the mirrors cleaned?

Our mirrors are significantly more corrosion-resistant than standard mirrors. Nevertheless, you should be careful not to use overly aggressive cleaning products (e.g., acidic, highly alkaline, or highly abrasive cleaners). There should also be no residues of the cleaning products left on the edges.

7. Are the mirrors sustainably produced?

Yes! When manufacturing our mirrors, we ensure that as little chemistry as possible is used. At least 30% recycled glass is used in the production. Additionally, our partners exclusively use water-based paints, no aromatic solvents, and generally 70% less solvent than standard mirrors.

8. Are there any other types of mirrors planned?

Yes! We want to gradually expand our product portfolio. For now, however, we would like to focus only on the most common mirror models. If you have any suggestions or something very specific in mind, feel free to contact us anytime!

9. Where do you deliver?

"We are currently expanding our network of partner glassworks to reduce transport routes, lower costs, and produce our products more sustainably. Initially, the Look at You mirrors will only be delivered to large urban areas in Germany. However, over time we want to grow further and offer our mirrors throughout Germany and also in Austria and Switzerland."

10. Can every partner become a Look at You?

No. Basically, we do not want to exclude anyone from becoming our partner. However, we place great importance on the quality and sustainability of our products. For this reason, the products of our partners are generally checked in advance.

11. Will it be published to whom the donations from Look at You go?

Yes! We will regularly introduce our partner organizations and also publish which organizations have received donations. We want to be as transparent as possible in this regard. Follow us for all information about our mirrors easily on our social media channels.

12. Are there maximum sizes for my mirrors?

Yes! The size of our mirrors is limited by the transporters of our partners on-site. Generally, our mirrors can be a maximum of 3.5m*2.7m in size. However, in some cases, our partners may also have smaller transporters, and the maximum size decreases.

13. Does the purchase contract come into effect directly upon sending the order form?


No. After the order, we will contact our partners on-site with you. Only after we have clarified whether our partners can manufacture your mirror exactly according to your specifications, will we confirm your order.

14. What happens if my mirror arrives damaged?

"We provide a healing arrival guarantee for our mirrors. If you notice any scratches or other defects on your mirror, please call us immediately or send us an email. We will arrange for the pickup of your mirror, and the purchase contract will either be reversed and you will receive your money back, or you will receive a new mirror."

15. Can I return my mirror?

No. If your mirror has a defect, we will of course exchange it for a new mirror. However, we cannot exchange mirrors if you simply do not like them, because the mirrors are made to your specifications and we do not sell standard-sized mirrors.

16. How heavy is the mirror?

That depends entirely on the size of your mirror. 1m² our mirror weighs 10kg.