FAQ

You have questions? We have the answers. Here are the most common questions we receive from our customers. However, you can also reach us anytime by email or phone.

Frau lehnt sich an Wand an. Vor ihr steht ein Spiegel.

Before ordering: Measure

Even if it doesn't seem that way in some photos: The mirrors are huge. So please make sure that there is enough space in your room. Even more importantly: Make sure that there is enough space in the stairwell, in the elevator, and in the hallway.

The longest side of the mirror should ideally be as long as the shortest one in your staircase.

The delivery

Normally, it takes around 21 days for your mirror to arrive. The time may vary sometimes, but we will keep you updated. Please note that our mirrors are delivered to the curbside. On the day of delivery, you should ensure that someone helps you transport the mirror into your home.

mirrors in everyday life

The mirrors are generally robust. However, there are a few things to keep in mind. Please always place your mirror on soft surfaces. This includes materials like wood or carpet. Mirrors should preferably not be placed on stone floors.
If you have small children, it is of course important to ensure that your mirror is securely attached to the wall.

Right of withdrawal

Of course, it may be that something is wrong with your mirror. Please check your mirror directly when you receive it. By signing for the delivery, you accept that the mirror has indeed arrived intact. In particular, check the corners of your mirror. These are the most sensitive parts of your mirror. If something is not right with your mirror, we will of course take it back and exchange it immediately.
If you are dissatisfied for any other reason, you can find a detailed document about our right of withdrawal here.

The most frequently asked questions

Where do you deliver?

Currently, we can deliver our mirrors throughout Germany with the help of our network. Over time, however, we want to continue to grow and be able to offer our mirrors in Austria and Switzerland, and hopefully one day throughout Europe.

Are other types of mirrors in planning?

Yes! We want to expand our product portfolio step by step. However, for now, we would like to focus only on the most common mirror models. If you have any suggestions or something very specific in mind, feel free to write to us anytime!

How heavy are the mirrors?

It all depends on the size of your mirror. 1m² of our mirrors weighs 10kg. All our mirrors have a wall thickness of 4mm.

What happens if my mirror arrives broken?

We provide a healing arrival guarantee for our mirrors. If you notice any scratches or other defects on your mirror, please inform our on-site supplier immediately. It is important that you check the mirror directly upon delivery with the driver. We cannot consider defects identified later. If you notice a defect, we will take your mirror back immediately, and you will receive a new mirror delivered a week later.

Can I change my order?

Yes! As soon as we receive your order, we will forward it to our glaziers. If you change your mind, you can call us and we will cancel your order. Then you can place the correct order.

Do you deliver the mirror to my desired room?

No. Our mirrors are only delivered to the curb. Please make sure that you do not have to carry the mirror into the apartment alone on the day of delivery.

What happens after the order?

After the order, we pass the request on to our partners. The mirror is specially made for you there. Once your mirror is ready, you will receive an email informing you of the delivery date.

When will my mirror arrive?

Your mirror will be produced in about 10 working days and then delivered directly to you. We will then confirm the date bindingly via email.

Are the mirrors packed?

No. Our mirrors are deliberately delivered without packaging. This not only saves large amounts of packaging waste. You can also see directly upon delivery whether your mirror has the right quality, so you can return it immediately if necessary.

Do you have any further questions?

Feel free to email us anytime at info@look-at-you.com.

Alternatively, you can reach us at +49 (0)30 28628451.